{"id":104,"date":"2018-01-06T15:58:22","date_gmt":"2018-01-06T15:58:22","guid":{"rendered":"https:\/\/wicw.net\/?p=104"},"modified":"2018-03-24T03:55:22","modified_gmt":"2018-03-24T03:55:22","slug":"support-information-troubleshooting-guide","status":"publish","type":"page","link":"https:\/\/wicw.net\/support-information-troubleshooting-guide\/","title":{"rendered":"Troubleshooting Guide"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"104\" class=\"elementor elementor-104 elementor-bc-flex-widget\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-da9c2b7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"da9c2b7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3ffb56d\" data-id=\"3ffb56d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27ad2c8 elementor-widget elementor-widget-heading\" data-id=\"27ad2c8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Troubleshooting Guide\n\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-803b91a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"803b91a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7f5d609\" data-id=\"7f5d609\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-33918fb elementor-widget elementor-widget-text-editor\" data-id=\"33918fb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>If you are having trouble connecting to the internet we ask you follow these simple instructions. If these steps do not solve your connectivity issue, please contact us.<\/p><ol><li><strong>PLEASE DO NOT PUSH THE RESET BUTTON, A TECH WILL NEED TO COME TO YOUR HOUSE IF YOU DO<\/strong>!<\/li><li>Cycle power on any wireless access point or router that you may have in your home. Many times, the software that is running on these wireless routers stops functioning, and a simple power cycle will solve many connectivity problems.<\/li><li>If cycling power on your wireless router is not successful in resolving your issue, please locate the POE power supply that provides power to the WiConnect Wireless equipment that we have on your home. This box is usually a small, black, rectangular box that is about 3 inches long, with a power plug in one end and two Ethernet ports with cables connected to each port.<\/li><\/ol>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-38893e5b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"38893e5b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-13ccb48f\" data-id=\"13ccb48f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36648bdd elementor-widget elementor-widget-text-editor\" data-id=\"36648bdd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-435\" src=\"https:\/\/wicw.net\/wp-content\/uploads\/2018\/01\/poeadapters-feature-device-protection-300x126.jpg\" alt=\"\" width=\"612\" height=\"257\" srcset=\"https:\/\/wicw.net\/wp-content\/uploads\/2018\/01\/poeadapters-feature-device-protection-300x126.jpg 300w, https:\/\/wicw.net\/wp-content\/uploads\/2018\/01\/poeadapters-feature-device-protection.jpg 745w\" sizes=\"(max-width: 612px) 100vw, 612px\" \/><\/p><p>Please unplug this unit for about 5 seconds and then plug it back in. Also, PLEASE ENSURE THAT BOTH THE ETHERNET CABLES ARE COMPLETELY PLUGGED INTO THE POE DEVICE. This will restart the wireless antenna on your home.<\/p><p>4. Call us for assistance if you need help with these tasks. If this happens regularly, we would like you to let us know as there may be other problems with your equipment.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Troubleshooting Guide If you are having trouble connecting to the internet we ask you follow these simple instructions. If these steps do not solve your connectivity issue, please contact us. PLEASE DO NOT PUSH THE RESET BUTTON, A TECH WILL NEED TO COME TO YOUR HOUSE IF YOU DO! Cycle power on any wireless access [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"sfsi_plus_gutenberg_text_before_share":"","sfsi_plus_gutenberg_show_text_before_share":"","sfsi_plus_gutenberg_icon_type":"","sfsi_plus_gutenberg_icon_alignemt":"","sfsi_plus_gutenburg_max_per_row":"","footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting Guide - WiConnect Wireless<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wicw.net\/support-information-troubleshooting-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting Guide - WiConnect Wireless\" \/>\n<meta property=\"og:description\" content=\"Troubleshooting Guide If you are having trouble connecting to the internet we ask you follow these simple instructions. 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